APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking a Customer Service Representative to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. 

These positions will be assigned in one of the five dining commons operations on campus (North, East, South, West, & Pollock). The majority of the position will be spent processing transactions at markets and retail dining operations in the location. While office work is occasionally available, the primary duties of this assignment will be cashier operations. Residential Dining operates from approximately 7:00 a.m. to 12:00 a.m. daily, and schedules will be determined based on the needs of the operation. We are currently hiring for various schedules and shifts.

These positions are 75% FTE with a break between mid-May and mid-August consistent with the academic calendar or 100% FTE, working all year.

The successful candidate will be responsible for the following: 

• Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail 

• Responding to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s) as appropriate 

• May process a variety of financial forms/transactions and maintain inventories 

• Operating various equipment and computer systems 

• Report