Business Analytics Director - Evernorth - Remote

POSITION SUMMARY

Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. Works in collaboration with Product, Operations and Business leaders to provide thought partnership and drive decision making based on analytical insights across different parts of the organization. Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems. Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities.

This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ.   

Position Summary:

• Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for providing the strategy and analytics support for both the Contact Center Product and Operations Insights & Delivery teams. The Contact Center Product team owns the technology and data infrastructure that enables operations to deliver efficient, high-quality customer experiences. With several high priority platform modernization initiatives inflight or planned the analytical support provided through this role is critical.
• The role will lead a Business Analysis (BA) team within the C&CE organization, working closely with Product, Operations and Technology teams to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand.
• This role will work closely with the Senior Leadership teams for both organizations (Product and Operations Insights & Delivery) to help develop and execute the strategic agenda, including multi-year strategic planning, developing business cases, securing funding for prioritized strategic initiatives and coordinating strategic efforts with broader Enterprise business partners. 
• The BA team will be highly visible across the broader C&CE organization
• Influence new technology solutions that improve the product experience and generate efficiencies
• Develop and/or influence analytical models that generate insights that solve business problems
• Act as a key thought partner for the executives they support and their direct reports

Primary Components:

• Leadership – Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations. Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles. Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their internal customers.
• Data – Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business. Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data relevant for the role. Individual will play an important role as a “customer” of the data for influencing future state data architecture.
• Analytics – Employ a range of analytical techniques to identify business opportunities and make strategic recommendations. Individual will identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation. Individual will work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches into the operation.
• Strategy – Using a background of proven business acumen, make analytically grounded strategic recommendations to the business. The individual will think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the operation, business and other horizontal teams. The individual will have the opportunity to be engaged in strategic discussions at the VP+ level.
• Communication – Leverage critical deck building ski