Senior Associate, Process Manager (Hybrid)

Senior Associate, Process Manager (Hybrid)

Capital One currently offers approximately 1300 branded ATMs and 200 Teller Cash Recyclers (TCRs) within its national banking footprint with plans to continuously modernize the branch hardware fleet.  As Capital One transforms its physical presence across branch, collective and café markets, ATM, TCR and other branch cash hardware will continue to play a large role in meeting customer and associate transaction needs.

Within the ATM & Cash organization, the Change Solutions team is hiring a Senior Associate to support hardware strategy and inventory management initiatives. We are seeking a process professional who excels in a team environment. This person will have excellent attention to detail and communication skills, along with the ability to adapt to a fast paced environment.  The key to success in this role is the ability to understand how processes work through process mapping, mitigating business risks, ensuring the right controls are in place, and identifying opportunities for continuous improvement. Your impact and energy will deliver value for associates, customers, and third party vendors as your efforts go towards maintaining a high performing branch hardware fleet. Furthermore, you will help advance awareness of Change Solution’s work and impact by contributing to visual content through a variety of channels.  

Responsibilities: 

• Manage the daily process flow of initiating new cash transaction hardware projects through regular queue monitoring, process measurement, and breakdown response as needed

• Monitor cash transaction hardware inventory and collaborate with value chain partners (such as finance, construction, and operations) to ensure proper documentation of branch assets in finance’s fixed asset registry

• Assist with cash transaction hardware demand forecasting and strategy by staying in constant communication with leadership and gathering information as business needs evolve

• Maintain and develop useful reporting to assist with daily needs of branch hardware operations

• Collaborate with teammates on cross-functional project teams and provide input for process improvement initiatives that create better experiences for our customers

• Communicate updates with internal customers on new and existing processes

• Acquire knowledge of operational procedures and ensure audit documentation is relevant and updated

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications: 

• High School Diploma, GED or equivalent certification ​

• At least 2 years of experience in Process Management

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications: 

• Bachelor’s Degree or Military Experience

• BMP, PMP, Lean, Agile or Six Sigma certification

• 1+ year of inventory management experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $86,300 - $98,400 for Sr. Process Manager

 

Richmond, VA: $78,400 - $89,500 for Sr. Process Manager

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial an