Group Product Manager

<p><strong>Company Introduction</strong>  </p> <p>Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  <br> <br>Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. </p> <p>We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   </p> <p><strong> </strong></p> <p><strong>Role Overview :</strong></p> <p>Lead the product roadmap for Coupang Taiwan's Customer Service Intelligence domain, owning end-to-end product development of post-purchase experiences that wow customers from order to resolution. Drive initiatives across self-service, agent productivity, and AI/LLM-powered support features, partnering with globally distributed engineering, ML, UX, analytics, and operations teams. Use data, experimentation (A/B testing), and customer insight to prioritize trade-offs and deliver measurable business impact as Coupang scales its services.</p> <p> </p> <p><strong>What You Will Do</strong> :</p> <ul> <li>Define and drive the product roadmap for the Customer Service domain, prioritizing initiatives that enhance the core customer experience.</li> <li>Lead end-to-end product development from conception to launch and iteration.</li> <li>Develop hypotheses and run experiments (A/B testing, etc.) to identify trends and deliver measurable business impact.</li> <li> Partner cross-functionally with engineering, ML, UX, analytics, and operations teams — including globally distributed stakeholders.               </li> <li>Use data-centric approaches to inform decisions and prioritize trade-offs.</li> <li>Where applicable, define product vision for AI/LLM-based features that improve self-service, agent productivity, and resolution quality.</li> </ul> <p> </p> <p><strong>Essential Qualifications</strong>:</p> <ul> <li>Bachelor's degree in engineering, computer science, or a technical/related discipline (or equivalent experience).</li> <li>Minimum 6–8 years of product management experience with a proven track record of shipping consumer-facing products.</li> <