Director of Product Management - Enterprise Readiness

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Remote - US

About the Role

As the product leader of the Enterprise Readiness team you will take ownership of how customers manage Cloudflare for their organizations, manage team and user access, and how customers interact with our API services. You will be responsible for building the necessary capabilities to enable the company to scale to meet the needs of the largest enterprises in the world, so that they can successfully adopt Cloudflare across their organization. Problems you may face: 

• How do we enable customers to scale from a few teams using Cloudflare to entire departments across the company and across subsidiaries? How can they manage that transition easily, while maintaining visibility into their Cloudflare environment?
• How do we ensure partners and resellers are treated as first class in their ability to manage Cloudflare at scale and quickly get their end customers up and running on the platform?
• For teams using Cloudflare, how do we provide necessary security capabilities, like SSO, SCIM, and least privileged access controls, so that they can properly secure access to Cloudflare? 
• How do we allow customers using SDKs, like Terraform, a consistent and complete experience so they can adopt and manage products the way they want to?
• How do we ensure that the platform is highly available and performant so customers can trust us to be there when they need us?
• How do we provide all these platform capabilities while ensuring product teams can maintain their focus on delivering what customers need by quickly adopting these platform capabilities?

As Director of Product Management, Enterprise Readiness, you’ll be responsible for leading a team of PMs who partner with a committed set of engineering, design, and go-to-market teams as well as product teams from around the company to meet these challenges. At the same time, you’ll be expected to establish and maintain a high performance culture in your team and contribute to citizenship at Cloudflare - promoting excellence and elevation of the craft of Product Management across the company. 

Key Competencies

In this role, you’ll be responsible for building and iterating existing products and delivering brand-new. We want to find someone who is curious, can learn quickly, think creatively, and work cross-functionally with engineering, design and other teams. A few key competencies:

• Demonstrated excellence building customer management and platform experiences in an Enterprise setting. Be prepared to show examples of your work, ideally live.
• Experience in wrangling system and domain complexity to present delightful experiences for customers.
• A history of building and managing teams where people deliver the best work of their lives in a dynamic environment where goals can conflict and desires always exceed resources
• First-class execution - we want to understand the system by which you manage competing priorities, progress never stops and the right things get done. 
• Excellent synthesis abilities - you will not be handed a graph to move. You will be asked to talk to numerous constituents and then define the graph that needs to move, convince everyone else it is the right graph, then move it - iteratively, continuously, tirelessly. 
• Influence through persuasion - you need to convince teams that do not work for you to see things your way. Your communication skills and EQ will need to be excellent.  You’re able to speak with ease to customers, engineers, colleagues and executives