IT Product Support Associate

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.  

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance. 

What we do: 

Enterprise Support (ES) Consolidates accountability for all technology support services across the Bank.

Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.

Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.

Your role as Cloud Support Engineer:

You will be supporting production data systems and products in an operational role including review, deploy, and maintain new products including compliance and go-live activities and report directly to IT Product Support Manager.

• Maintain, implement, and deploy mission critical production data collection series.

• Respond and resolve incidents for the L1/L2 on-prem and AWS cloud solutions.

• Facilitate development of the new cloud solutions for tasks such as data migration, production readiness, and collaboration as part of an Agile squad.

• Create and maintain pipelines to deploy data analytical solutions (e.g. used by Squad/team to deploy to DataBricks)

• Administrate application security reviews, access, audits, and quarterly attestations and recertifications.

What we are looking for:

• Demonstrate knowledge in AWS Cloud and Internet technologies, including Linux, WebSphere, Java, and AWS S3, LAMBDA, cloud networking, and web architecture.

• Working knowledge of DevOps and delivery tools like Gitlab and Terraform.

• Skills to maintain solutions and process operational ETL data tasks.

• Provide operational support to resolve production incidents.

• Excellent documentation of security attestation and recertification procedures.

• Experience with IT audits, ServiceNow, and Jira a plus.

• Nice to have practical knowledge of coding practices (such as python, Java, Scala).

Salary Range: $116500 - $158000 / year  

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.  

  

Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.