Retail Brand Associate ( Fullerton)

THE ROLE 

Avocado is currently looking for a  FULL-TIME Retail Brand Experience Associate to be part of our team in Fullerton, CA!

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in Fullerton, CA. This is not a remote position.
• Note on Pay Transparency:  The pay range for this role is  $21.00 - $24.56 Hourly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON

Overall

• Work with team and individually to meet and exceed sales targets and KPIs.

• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.

• Bring a customer centered approach to executing on sales goals.

• Accept and implement coaching and feedback to achieve individual and team performance goals.

• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!

• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.

• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate

• Perform other duties as assigned.

​Retail

• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.

• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.

• Assist with planning and executing events & community programs.

• Assist with suggesting methods to improve area operations, efficiency, and service.

• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.

• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.

• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Customer service or retail experience is a plus.

• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!

• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.

• Experience tracking KPIs or Sales Goals a plus

• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.

• Excellent verbal and written communicator with a passion for people.

• Positive attitude and possesses a no-task-too-small mentality.

• Self-starter; Resilient, entrepreneurial spirit.

• Eager to be at the frontline of a fast-paced and growing brand.

• Mac and Google suite proficiency is also a plus!

• Must be comfortable taking phone and video appointments.

• Must have a flexible schedule- including weekends and holidays.

• Café experience; training experience; experience running branded events is a plus!

• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.

• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.

• Move: Ability to adjust or move objects up to 50 pounds in all directions.

• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.

• Operate: Constantly operates a computer and other office machines such as printers and tablets.