Senior Solution Engineer (f/m/d)

About us

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1’000’000 critical business decisions every day.

• Taktile is based in New York City, London, and Berlin. 

• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. 

• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. 

• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere. 

• Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by growing our team across all seniority levels from software engineers, web developers, marketing and sales experts, and entrepreneurial business analysts.

That's where you come in.

As a Senior Solution Engineer, you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission critical business decisions using ML/AI with heuristics and logic, flexible data integrations, and an overlay of data analytics. You will make sure our customers get onboarded on Taktile and get value from Taktile. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. 

If you are passionate about building AI products that solve real customer problems, enjoy working in a fast-paced environment, and are eager to make a tangible impact on financial services at a global scale, this role is tailor-made for you.

What you’ll do as Senior Solution Engineer

• You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform (leveraging AI and Machine Learning).

• You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code and committed to providing an excellent experience and fast time to value to Taktile’s customers.

• You will work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap.

• You will create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.

About You

• You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).

• You are curious and customer-centric. You enjoy learning about our customers’ businesses and helping them solve challenges.

• You excel at planning and managing project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile.

• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.

• You have a strong backend programming skill set (Python, RESTful APIs, Databases, AWS Services)

• You have a background and experience in applying AI & machine learning to solve real-world problem

• You are collaborative and work well with your peers in  Marketing, Sales, Product, Engineering and the Customer Success team. 

• You are creative and proactive - you’re always looking for ways to stand out with customers.

• You have excellent written and spoken English.

Ideal Qualifications (but not required)

• You have 3-5 years of experience as a Solution Engineer, Implementation Specialist, Forward Deployed Engineer or an equivalent position within a B2B SaaS company or as Senior Consultant.