Sr Claims Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Claims Representative for our team in Carmel, Indiana.

The Sr. Claims Representative manages high priority accounts and catastrophic claims. 

WHAT YOU’LL DO:

• Maintain a claim inventory as deemed appropriate by management
• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claim with phone interviews/emails and obtain appropriate documentation
• Evaluate exposure and adjust reserves as required
• Conclude claim processing in accordance with company standards
• Handle lost time and medical only claim assignments with very minimal degree of supervision
• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
• Provide training and act as a mentor for members and other claims personnel
• Complete special projects as assigned by the manager
• Travel to annual workers compensation conference and/or attend educational seminars
• Pursues a course of personal, professional development
• Other job-related projects or assignments as delegated
• The Sr. Claims Representative will maintain and uphold a high standard for customer service. 
• Company Policies and Procedures
• The Sr. Claims Representative should be aware of the policies and procedures that

• pertain to Brown & Brown.

• The Sr. Claims Representative should be able to support and uphold the policies

WHAT YOU’LL NEED:

• Required:

• Minimum education required
• Proficient with Microsoft, Windows, Excel, IVOS, etc.
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 3 – 5 years’ experience in similar position

• Preferred:

• Associate’s or Bachelor’s degree in business, financial related discipline,

• or Human Resources

• Insurance and/or Industry certification or designation
• Bachelor’s degree in safety and Loss Control Management or Occupational Safety and Health.

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary Time Off (DTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.