Inside Sales Representative

Description

 Job Description

At Donnelly’s, we don’t just service HVAC and plumbing systems – we create comfort and peace of mind. As a member of our team, you’ll be part of a company that’s committed to providing 5-star service with integrity at the heart of everything we do.

We believe that the key to delivering exceptional service starts with a team who genuinely cares. We hire experts, but we also prioritize individuals who value honesty, professionalism, and making each client feel like family. You’ll receive top-notch training, ensuring you’re fully prepared to tackle any challenge with confidence.

But we don’t stop there – we also know how important it is to have fun along the way. We foster a work environment where teamwork, respect, and camaraderie shine. Whether you’re helping a client or celebrating a job well done, we ensure that you feel appreciated every step of the way.

If you're ready to grow your career with a company that values integrity, offers unparalleled service, and knows how to have fun, we’d love to meet you!

What’s in it for you? 

· Earn a competitive wage of: $100K-150K+ (Hourly + Commission) 

· Great benefits for you and your family! 401k Offered with company match!

· Paid holidays and accrued paid time off.

· Enjoy a set weekly work schedule, so you can plan your time with ease.

· All company technology provided, with a company cell phone, tablet, and laptop to keep you connected.

· Ongoing training to help you grow technically and professionally in your career.

Your Mission

• Call warm leads daily — unsold repair and replacement estimates are your goldmine
• Close the deal over the phone with confidence, empathy, and urgency
• Build trust by overcoming objections and offering flexible financing options
• Be the go-to resource for our techs and outside sales reps — help get the sale across the finish line
• Follow up like a pro: phone, text, email — whatever it takes to reconnect
• Make happy calls to ensure customer satisfaction and service quality
• Track all activity in ServiceTitan CRM and keep your follow-ups organized
• Be ready to make 65+ calls per day — we’re not shy about working the phone!

What Winning Looks Like

• 2–2.5 closed deals per week 
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and platforms
• A growing pipeline and stronger relationships every single day

Requirements

Traits We Love

• Strong emotional intelligence: especially when customers are      frustrated
• Customer-first mindset: you love helping people and      making things right
• Grit: the persistence to turn “no”      into “not yet” then a “not yet” to a “yes lets do business”. 
• Customer-first mindset: you love helping people and      making things right
• A bias for action: you don’t wait to be told, you      go make it happen
• A servant-leader attitude: you’re here to help people, not      just sell

· High Energy – driven to seek continuous improvement and help build a culture of accountability

· A teammate – you enjoy working in small teams, building relationships, and supporting others

· Entrepreneurial – must be a self-starter and can identify and implement initiatives that are well-aligned with the company’s strategic plan

· Results Oriented – links decisions to overall business objectives

· Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others.

· Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors

What You Bring to the Table

• Detail-oriented, organized, and self-motivated
• Prior inside sales or call center sales experience (agency recruitment, car sales, or B2B a plus)
• Comfortable making dozens of calls per day — and bouncing back from rejection
• Natural relationship-builder with strong communication and problem-solving skills
• Experience with financing plans — and the ability to clearly present options
• Familiar with CRMs 

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