Senior Operations Director - Financial Services Vertical, Lease Admin

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Lease Administration platform is designed to meet a wide range of client needs, from basic lease abstraction and tracking critical dates to comprehensive financial management of landlord invoices and reconciliation audits. We offer in-depth expertise and portfolio-wide data access, empowering our clients to make strategic real estate decisions that enhance their core business operations.

Our Senior Operations Director, Financial Services, oversees the management, leadership, and support of all new business initiatives, solution development, and operational functions within the Global Lease Administration service line tailored for financial services clients. Key responsibilities include crafting and communicating the operational vision, discovering innovative and efficient methods, advancing the Lease Administration platform, and initiatives. Additionally, the role supports the Global Head of Lease Administration in meeting financial, operational, and client relationship objectives.

Here is some of your day:

Sales

• Collaborate with financial services professionals to pursue and secure new lease administration business opportunities, offering tailored solutions that align with client needs.
• Enhance sales initiatives by crafting competitive pricing strategies, developing persuasive proposal materials, and showcasing our process and technology capabilities through impactful demonstrations.
• Identify and capitalize on opportunities to expand client relationships, such as increasing portfolios under management, broadening the range of services offered, and extending contract durations. Coordinate with account leadership to ensure contracts remain up-to-date and that effective renewal strategies are implemented.
• Oversee special projects aimed at strengthening client engagement and driving new business efforts, ensuring successful outcomes and enhanced client satisfaction.

Account Delivery

• Play a pivotal role in both short- and long-term organizational planning and strategy development as a member of the Global Lease Administration Senior Leadership Team.
• Lead the development and implementation of special projects, new initiatives, and innovations across the service line, aligning with strategic goals to enhance service delivery and optimize operations.
• Document and disseminate best practices while actively participating in efforts to strengthen internal controls and elevate data and service quality.
• Facilitate seamless transitions for new clients by closely collaborating with the Lease Administration Transition and Account Delivery Teams to ensure smooth integration into the ongoing business framework.
• Partner with Account Delivery teams to foster a culture of knowledge sharing and collaboration, promoting teamwork and supporting delivery teams in meeting or exceeding all performance indicators for both internal and client standards.
• Collaborate with HR Business Partners to implement effective training programs that build and sustain the capabilities of the Lease Administration organization, including initiatives for succession planning and career development for all team members.
• Build and maintain strong relationships with key client representatives within the region to ensure effective communication and service delivery.
• Actively engage in Work Dynamics programs and initiatives by representing Lease Administration and contributing to their success, including working with other service lines to support the delivery of an integrated platform.
• Manage any potential financial exposures resulting from service delivery issues and collaborate with legal, finance, and account delivery teams to ensure appropriate treatment, tracking, and closure.
• Represent Global Lease Administration in Global Operations and strategic planning sessions, and collaborate with other regions to leverage the global platform.​

Here is who we are looking for:

• Exceptional verbal and written communication and presentation skills, enabling effective interaction with diverse audiences.
• 15 or more years of industry experience in the corporate real estate environment, with at least 10 years of exper