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Staff Software Engineer, Customer Support Team

Cruise LLC
San Francisco, United Statesfull_timeVerifiedPosted 25 Jan 2023
💰 $170,000/yr

About the role

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

Within Cruise, this Staff TLM will slot into our Customer Support Platform team, which builds tools that provide any assistance that our riders may seek. These tools anticipate and solve challenges in ways that humanize our technology, enhance the safety of our services, and deepen our relationships with users, even in the most unpredictable moments.

The Staff Engineer on the team will shape projects in Customer Support Platform, applying their domain expertise towards vital and highly availability microservices. As an execution-focused technical leader, you will manage a team that has a significant impact on the commercialization goals of Cruise!

What You’ll Do

  • Mentor junior engineers and help lead projects

  • Drive strong engineering practices and a high bar of quality for our product offerings

  • Work with teams across Cruise to foster a collaborative culture embodying our values

What You Must Have

  • 8+ years of professional experience building and shipping critically important production-level full stack applications

  • Experience building modern front-ends using React, Webpack, Babel, or similar tools

  • Experience building scalable backend APIs using Node.js, Go, or similar languages

  • Experience with relational databases, microservice-based architectures, and common cloud platforms like AWS/GCP/Azure

  • Experience being a Technical Lead and/or Manager of small teams in fast-paced software engineering organization

  • Track record of driving complex Software projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization

Bonus points!

  • Experience in telephony/synchronous communication related technology

  • Experience in the autonomous vehicle or rideshare industry

The salary range for this position is $170,000 - 250,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

  • Our benefits are here to support the whole you:
    • Medical / dental / vision, AD+D and life insurance
    • Subsidized mental health benefits
    • One Medical membership
    • Flexible Spending Account 
    • Monthly wellness stipend
    • 401(k) match 
    • Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
    • Paid parental, family care and medical leave
    • Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
    • Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
    • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the

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Company

Cruise LLC

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