Epic Security & Providers - Analyst

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Why Epic

The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care!

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Epic certification preferred; if not certified, must become Epic certified within 3 weeks of completing the mandatory Epic training sessions.

Education and Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, Healthcare Administration, or a related field is preferred.
• 2 - 3 years of experience working with Epic systems or similar EHR platforms preferably in security analysis or a related field.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Epic Security Coordinator Certification preferred.
• Relevant certifications in healthcare security management are highly desirabl

Principal Duties and Responsibilities:

• Provisions application security levels and roles.
• Establishes ownership of each particular security class.
• Coordinates security template and role updates and establishes a security change control process.
• Coordinates security‐related activity across physical ﴾buildings, grounds﴿, infrastructure ﴾network, servers, operating system﴿ and application ﴾Epic or non‐Epic﴿ teams.
• Works with application and compliance teams to design system‐level access.
• Creates user records and maps them to templates built by application coordinators/analysts.
• Creates appropriate shared security classifications which do not have specific application ownership.
• Creates and maintains procedures to activate, deactivate, and update user records.
• Understands the Epic software security structures, including user profiles, roles, and security classes
• Serving as the main point of contact for technical issues and general questions related to assigned applications
• Working in collaboration with Epic to implement new projects ﴾such as a new module﴿
• Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing issues
• Analyzing and communicating the impact of issues
• Triaging requests and determining the priority of issues
• Resolving end‐user application issues using Epic documentation and ensuring business needs are met
• Escalating end‐user problems to the appropriate level ﴾such as team lead﴿ when necessary
• Validating solutions are complete and appropriately implemented
• Building relationships with end users and providing consistent support through day‐to‐day communication
• Communicating problem status and solutions to end users