Associate II, Technical Service & Sales

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion,

leadership, initiative, problem solving and professionalism are all supplementary factors to your success in these fast paced, dynamic positions

This role is in the CPSG Operations function. A successful incumbent is expected to (i) Provide customers with specialized technical assistance related to pre- and post-sales support for CPSG product lines; participate in standard service offerings, and (ii) Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires Minimum of 1 year in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry) and a minimum of a High school diploma/GED or some college or equivalent experience.

Associate II, Technical Service & Sales Overview:

Provide customers with specialized technical assistance related to pre- and post-sales support for

CPSG product lines; participate in standard service offering

Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits

Maintain a high level of customer service while processing orders, returns and customer pricing

inquiries across single product lines

Obtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed

basis with the necessary information regarding product shipments and pricing orders, and return

questions

Leverage resources within CPSG's ERP as well as CPSG's CRM to deliver an exceptional customer

experience from the start to finish of each customer interaction

Verify that orders for parts and service quantities are accurate and matches shipping options to meet

customer expectations

Stay up to date on New Technical Advances and pass them on to inside and outside sales staff

Learn current processes and procedures

Escalate any reported product quality problems and customer complaints

This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed

Comply with health and safety guidelines and rules; managers should also ensure compliance across

their teams

Protect CPSG’s reputation by keeping information confidential · Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies · Contribute to the team effort by accomplishing related results and participating on projects as needed

Associate II, Technical Service & Sales  Qualifications:

High school diploma/GED or some college or equivalent experience

Minimum of 1 year in Perimeter Access Control Industry, Door Automation, or Security Integration (or