Patient Services Assistant

Helping People. Changing Lives.


Patient Services Assistants play a vital role in supporting both front and back-office operations at the Center for Health and Prevention Reproductive Healthcare Clinics. They help ensure smooth clinic flow, maintain accurate medical records, input data into the Practice Management System/Electronic Health Records (PMS/EHR), and provide client education. These assistants adhere to all federal, state, and grant requirements while upholding CAPSLO’s mission. Their responsibilities include assisting with patient registration, offering respectful and compassionate service, and helping ensure clients are seen by medical providers in a timely manner.

Qualifications:
Level 1:
• Must possess a Medical Assistant (MA) certificate, Certified Nurse’s Assistant certificate (CNA) or onsite training. 6 months of front or back-office experience in a medical practice desired. Must have a High School Diploma/GED or equivalent and be at least 18 years of age.
Level II:
• One year of related experience, plus a minimum of one year as a Patient Services Assistant I for The Center for Health and Prevention, and proficient in all level I front or back-office duties.
OR
• Three years of experience in a medical environment plus a minimum of six months as a Patient Services Assistant I at The Center for Health & Prevention and proficient in all level I front or back-office duties.

Level: III
• Two years of related medical experience plus a minimum of two years as a Patient Services Assistant or an equivalent combination of both. Must be proficient in all Level I and II responsibilities.

All Levels:
• Is Bilingual/Biliterate (Preferred)
• Depending on the department assigned, a valid California driver’s license, a current DMV driving record, and proof of insurance may be required to fulfill job-related travel. Reasonable accommodations will be considered in accordance with applicable laws.
As a Patient Services Assistant You Will:
• Answer multi-line phone system, directs and routes calls. Take messages and schedules clinic appointments for all clinic sites. Make phone calls to clients to confirm appointments and schedules various follow-up appointments as needed.
• Greet clients and visitors and provide assistance, general information and referrals to all inquiries.
• Maintain confidential client medical records in accordance with established procedures and standards. Enter all patient data into the PMS/EHR.
• Maintain front-office flow and adheres to customer service policy standards for the clinic. Maintain cleanliness of all patient areas in the clinic.
• Collect fees and donations and issues receipts. Prepare daily deposits and faxes deposit forms to Administration.
• Processes requests for medical records and facilitates prescription refills.
• Employment in Head Start, Early Head Start and Migrant and Seasonal Head Start Programs is contingent upon approval of the Policy Council.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
To view the full job description clickHERE


For a comprehensive list of employee perks and benefits, please visit capslo.org/careers.

For questions regarding the application process or open positions, contact the Recruiting Department at 805-544-4355 or email us at recruitment@capslo.org.

EOE/V/ADA/Drug Free Workplace/Asset Infused Organization. As an Equal Opportunity Employer, Community Action Partnership of San Luis Obispo County, Inc. will consider all qualified applicants without attention to race, sex, age religion, disability, national origin, veteran status, socioeconomic class, or any other protected characteristic.