Customer Engagement Manager

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Preferable location in Pacific Standard Time (PST)

Company Overview:

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to both customers and service teams.

THE JOB & THE APPROACH

• You will report directly to the Director of Consulting/Customer Engagement. We are looking for entrepreneurial risk-takers, who know how to balance deep domain (automotive) knowledge combined with advanced technology skills. We are looking for a consultative mindset; an individual whose ability to identify operational gaps/opportunities is exceeded only by a desire to “write a prescription” and effectively communicate the benefits in doing so. You ask the right questions, apply a kaizen approach, and have a driving desire to positively impact a dealer’s experience in utilizing myKaarma. You have a natural ability to unearth core operational deficiencies yet leverage a professional approach in conveying how a corrective measure might be implemented and why said measure is critical to both dealer performance and a customer’s overarching experience. You aren’t an Account Manager. You are a true Performance Consultant…analyze, dissect, recommend, execute and be a part of a “lead from the front” mentality. Join the next growth phase at a company destined to revolutionize the marketplace.

As a Customer Engagement Manager, you will:

• Enjoy autonomy as you take ownership of improving dealer operations performance and overall utilization of myKaarma’s product platform
• Sit in the driver's seat and make an impact by “owning” a book of business and creating a legion of dealer disciples through ongoing consultative engagements & KPI improvement tracking

Specific tasks will include:

Engaging our Existing Client Rolodex

• Conduct remote engagements to drive high-level performance across myKaarma’s product suite within a dealer’s operations
• Identify “at risk” accounts and implement a corrective approach to improve overall engagement, performance, and value propositions
• Be ultimately responsible and accountable for timely delivery, reliability and customer satisfaction of owned accounts
• Navigate sensitive operation discussions with all levels of Dealer management with an acute understanding of how the approach/focus topics change between parties
• Manage larger, more strategic relationships across pivotal dealer groups and/or OE partners
• Identify sales leads through the fostering of account relationships to drive increased account MRR and overall ACV
• Work closely with the VP, Operations/Consulting & Director, Consulting to analyze processes to disrupt and rebuild so that we continue to scale
• Where required, implement a genchi genbutsu consultative approach to drive client performance

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