JOB SUMMARY:

The Customer Solutions Specialist will support the ProOwnership Team and Director, ProOwnership Operations in the management and operation of aircraft enrolled in the ProOwnership program.

JOB RESPONSIBILITIES:

·         Possesses product knowledge and an understanding of Cessna & Beechcraft capabilities and applicable regulations, evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.

·         Communicates routinely with ProOwnership management to keep them apprised of the status of customer issues affecting the ownership experience.

·         Facilitates a smooth entry-into-service and transition plan for new customer accounts.

·         Organizes and manages agreements, subscriptions, expenses, and vendor charges related to the operations of owner aircraft.

·         Coordinates with customer’s lead pilots regarding owner schedules, special requests, and assist with sourcing additional pilot resources as needed.

·         Responsible for activities surrounding the lead generation of new ProOwnership customer accounts and significant project assignments as assigned by the Director, ProOwnership

EDUCATION/ EXPERIENCE:

·         Bachelor’s degree required in Aviation Management, Engineering, Marketing, or other related Field

·         Relative business or aviation related experience preferred.

QUALIFICATIONS:  

·         Excellent written and verbal communication

·         Possesses good organization and time management skills

• Professional and diplomatic demeanor
• Excellent verbal and written communication skills

·         Attention to detail, goal oriented

·         Highly motivated

·         Ability to work in team environment

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.