Product Process Trainer II

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the role:

FIS is looking for a Learning Solutions Trainer to join our Learning Solutions team. This position includes both developing and conducting live training to our financial institutions and working with Instructional Designers to create self-paced sessions. This training professional will be responsible for providing training on products specific to the core banking software for Credit Unions. Additional core application and soft-skills training may be required. 

The ideal candidate will have loan operations experience in a Credit Union environment. Training experience is a plus. Comfort working in a team environment and ability to communicate with several different organizational levels of financial institution representatives is required. Creative thinking, problem solving abilities and familiarity with Instructional Design and Multi-Media development tools are desired. 

About the team:

The Learning Solutions team is an energetic, client focused team of professionals whose goal is to provide a world class learning experience to engage, empower and inspire our audience to succeed in their roles.

What you will be doing:

• Conducting training needs assessments to understand characteristics and skill levels of learners, the job setting, and to identify the processes and tasks performed by system users 

• Training a full portfolio of standard multi-day courses and all standard/custom virtual classroom and web-based courses within a primary application area (5 to 10) while concurrently developing a limited portfolio for courses (1 to 3).
• Using effective presentation skills, verbal communication skills, and classroom management skills at FIS facilities or client locations (up to 25% travel) 

• Completing learning plans for new courses for both traditional instructor-led and virtual classes successfully with minimal assistance from senior peers. Contributes feedback to instructional designers on less-complex course development projects.
• Keeping informed of product development activities to stay informed on the need for revisions, corrections, or changes in course materials and may make revisions in source documents using standards and templates.

• Stays current on relevant trends within the financial services industries (i.e. banking, wealth management, insurance, regulatory) as they pertain to FIS products and services and specific assignments 
• Manages and completes all aspects of training projects including:
  • Communication with clients 
  • Scheduling and travel planning 
  • Status, expense and forecast reporting 
  • Follow-up and issue resolution 

What you will bring:

• Bachelor’s degree in finance or adult education or the equivalent combination of education, training, or equivalent work history and experience.
• Three to eight years of experience in banking and/or adult education and classroom management skills.
• Financial or banking experience with a Lending/BackOffice emphasis is required.
• Strong and effective presentation, course creation, attention to detail, and interpersonal skills
• Understanding of and ability to demonstrate adult education principles and techniques
• Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
• Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
• Strong verbal and written communication skills; clear, tactful and constructive
• Proficient with technology and office automation tools and applications
• Team Skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Strong time management, problem solving, project management, leadership and negotiation skills
• Resourcefulness, flexibility, versatility, dependability
   

Added bonus if you have:

• Specific knowledge of FIS products, especially MISER and detailed knowledge of FIS systems and products trained as well as FIS procedures.
• Credit Union experience strongly desired
• An affinity for teamwork an