IT Service Desk Technician/ Consultant (MSP Experience Required)

Position Overview:
We are seeking an experienced IT Service Desk Technician/Consultant with Managed Service Provider (MSP) experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities:

• Provide first-level technical support and troubleshooting for clients' IT systems and infrastructure.
• Manage and prioritize incoming service desk tickets, ensuring timely resolution and escalation when necessary.
• Proactively monitor clients' systems and infrastructure to identify and resolve potential issues before they escalate.
• Install, configure, and maintain hardware, software, and networking equipment.
• Collaborate with internal teams and third-party vendors to resolve complex technical issues.
• Document all service desk activities, solutions, and procedures.
• Provide training and support to end-users on IT systems and applications.
• Participate in on-call rotation and after-hours support as needed.