Patient Experience Representative II

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Administration

Job Posting Description

Position summary
You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications
Education:

• A high school level of education.

Experience:

• Internal: Minimum 6 months as a PER;  or
• External: Minimum of 6 months relevant healthcare experience
• A level of experience gained in the department on-the-job. Can perform the actions associated with this skill with minimal assistance.
• Strong knowledge and understanding of computer skills and concepts; proficient with Microsoft Office programs.
• Makes use of customer service knowledge to assist patients and families in resolving problems.
• Conveys a positive, professional demeanor when interacting with patients, families, and coworkers.
• Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
• Ability to work with diverse internal and external constituencies.
• Demonstrates and personifies the ability to pay attention to detail and accuracy.
• Excellent Interpersonal skills, collaboration, teamwork, and communication.
• Strong organizational skills and the ability to prioritize tasks and commitments.

Schedule: Monday-Friday. Hybrid. Fulltime 
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.


 

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Part Remote/Hybrid