Administrative Associate II

Agency

Dept of Health and Human Services

Division

Child and Family Well Being

Job Classification Title

Administrative Associate II (S)

Position Number

60040635

Grade

NC02

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Administrative Associate II is responsible for help covering reception duties and providing administrative support This position provides general office support to include copying and faxing.

This position will also help answering a multiple line switchboard and routing all calls to the appropriate person. Greet all clients and visitors when entering the building. Open and distribute all incoming mail. Address and meter all outgoing mail correspondence. Assist with filing appropriate information in local client charts. Receive and send correspondence via fax and mail.

This position with assist the billing department with duties such as billing and reimbursement support functions, including reviewing and entering Financial Eligibility Applications and billing forms into the electronic system and submitting electronic and manual claims to Medicaid and private insurance companies. Performs other duties as assigned.

Administrative Associate II position, located in Fayetteville/Cumberland County, supports operational functions that allow the CDSA of the Cape Fear to maximize agency revenues, maintain staff efficiency, and comply with state and federal requirements.

The Children’s Developmental Services Agency (CDSA) of the Cape Fear serves a 9-county catchment area including the following counties: Bladen, Brunswick, Columbus, Cumberland, Duplin, New Hanover, Pender, Robeson, and Sampson.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31,200 -$51,249

Recruitment Range: $31,200 -$35,646

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge of Windows and Microsoft office programs, including proficiency with Microsoft word and Excel (knowledge of any other programs is a plus).

• Good written and oral communication skills, including experience with memo writing, emails and contacting vendors, attention to detail, and the ability to manage time independently.

• Ability to complete and prioritize tasks to meet agency deadlines.

Management Preferences (if applicable)

Knowledge of principles and practices of Health Information Management, Infant Toddler Program and medical terminology, FERPA and HIPAA, and Medicaid service record requirements.

Physical Requirements (If Applicable)

Light work with some physical lifting. Must have a valid driver's license and ability to drive a state vehicle as needed. 

Position is 100% funded through federal funds.

Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Child and Family Well-Being: 
The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, whic