Enteral Admissions Customer Service Representative

 

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

 

Schedule: Monday–Friday, 8:30 AM–5:00 PM EST
Location: Hybrid — Syracuse, NY
(Work location subject to change based on business needs)

See Your Work in a New Light

At LUX Infusion, we believe nutrition and infusion care deserve more light — more warmth, more clarity, and more connection. For patients beginning enteral therapy, clear communication and a seamless admissions experience can make all the difference.

We’re looking for an Admissions Customer Service Representative (Enteral department) who wants their work to mean something — someone who brings professionalism, empathy, and precision to every patient interaction, referral, and intake process.

Why This Role Matters

The Admissions Customer Service Representative is the gateway to care, guiding patients, families, and referral partners through the admissions and intake process with clarity and confidence.

This role plays a critical part in ensuring that referrals transition smoothly into active care, setting expectations, eliminating administrative barriers, and delivering a high‑quality first impression of LUX Infusion.

In this role, you’ll contribute to work that:

• Ensures a seamless, efficient admissions process from referral through therapy start
• Helps patients feel supported, informed, and confident as they enter care
• Drives timely and accurate intake, insurance verification, and authorization workflows
• Strengthens trust with referral sources through responsive, reliable admissions coordination
• Supports a patient‑first, clinician‑led organization focused on continuity of care

Behind every successful therapy start is an admissions experience handled with care  and this role makes that possible.

What You’ll Do

In this role, you will:

• Serve as a central point of contact for enteral admissions and intake coordination
• Receive, review, and process new patient referrals with a focus on timely conversion to active services
• Manage the end‑to‑end admissions workflow, including intake, documentation collection, and order readiness
• Collect complete and accurate patient demographic, clinical, insurance, physician, and caregiver information
• Verify insurance benefits, coverage, authorizations, and patient financial responsibility
• Communicate clearly with patients, families, and caregivers regarding the admissions process, next steps, billing, and delivery expectations
• Partner with referral sources to obtain complete, compliant documentation required for admission
• Coordinate closely with clinical, pharmacy, delivery, and intake teams to ensure timely care initiation
• Track and follow up on pending admissions, authorizations, and missing information to prevent delays in care
• Maintain accurate, up‑to‑date patient records and admission status in internal systems
• Ensure compliance with HIPAA and all regulatory requirements throughout the admissions process
• Support quality assurance initiatives and identify opportunities to improve admissions efficiency and patient experience

What We’re Looking For

You may be a great fit if you bring:

• A strong customer‑service mindset grounded in empathy and professionalism
• A process‑driven approach with attention to detail, especially in intake and admissions workflows
• Comfort working in a fast‑paced, high‑volume admissions environment
• Excellent organizational and follow‑through skills
• Clear written and verbal communication skills
• A proactive, solution‑oriented approach to removing barriers to care
• The ability to manage multiple admissions cases while maintaining accuracy and timeliness

Required Qualifications

• One (1)–two (2) years of customer service, intake, or admissions experience
• Proficient computer and data‑entry skills
• Strong attention to detail and math aptitude