Manager, Customer Success

<p><span data-contrast="none">The <strong>Manager of Customer Success </strong>will&nbsp;be responsible for&nbsp;expansion and renewal revenue across current customers and be accountable for driving and achieving quarterly targets. You will manage a team of 5-6 Account Managers and report directly to the Director of Customer Experience.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">This role sits at the center of our post-sale revenue engine.&nbsp;You’ll&nbsp;drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk, and ensure tight alignment between Sales, Onboarding, Customer&nbsp;Success&nbsp;and Professional Services to deliver a seamless customer experience.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><u>Who we are:</u></strong></p> <p>Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting &amp; Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions!&nbsp;</p> <p><strong>We value the impact and connection that comes from regular in-person collaboration. Therefore, the ideal candidate will work from our Littleton, CO office, with anticipated travel, as needed.</strong></p> <p><strong>We are unable to offer work sponsorship for this role.&nbsp;</strong></p> <p><strong><u>Your impact:</u></strong></p> <p><span data-contrast="none"><span data-ccp-charstyle="Heading 4 Char">Own Expansion &amp; Renewal Revenue</span></span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="none">Own expansion across all existing customers</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">Deliver on a quarterly expansion revenue target</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates</span>