Senior Technician, Operations (Technical)

Job Description

The Senior Technician (Technical), Operations role provides shopfloor technical leadership and advanced troubleshooting support for packaging operations. This role independently sets up equipment in accordance with approved setup sheets and/or work orders; leads first-line response to equipment and process issues that arise with manufacturing and packaging equipment, effectively diagnosing and addressing technical issues; performs process monitoring and alarm response to maintain operational efficiency and product quality; monitors and reduces ejects, jams, and similar losses; and replaces wear parts such as belts, suction cups, and filters. 

Key responsibilities include coaching and training operations staff, and partnering with Maintenance, Quality, and Engineering to minimize downtime and improve process reliability. The Senior Technician ensures accurate technical documentation, leads problem solving coordination and continuous improvement, and helps maintain compliance with cGMP and site procedures. 

This position requires leadership skills with strong technical skills, exceptional attention to detail, and the ability to think critically under pressure. 

Primary activities include, but are not limited to: 

Operations 

• Operate, set up, adjust and optimize production and packaging equipment; determine proper equipment settings and clearances and develop/maintain set‑up standard work. 

• Act as the first technical escalation in operations to equipment malfunctions and process issues; diagnose issues (including response for un-common faults/errors), make necessary adjustments to return the equipment to a functional state; determine when to escalate to Maintenance, Reliability, or Engineering and follow through to resolution. 

• Proactively identifies potential production issues and takes action to prevent occurrence  

• Use systematic diagnostics to improve productivity and minimize ejects and downtime. 

• Assist maintenance personnel with routine and non-routine equipment maintenance and repairs, including helping with performing maintenance tasks, initiating work orders and retrieving parts from the stockroom as required. 

• Cleans and lubricates machines periodically and performs other basic maintenance work required (ie. wiping off sensors, recharging process fluids, replace wear parts such as belts, suction cups, filters,  etc.) to assure the efficient operation of all equipment. 

• Partner with support groups, leveraging line performance data to monitor and trend equipment performance, identify recurring issues, and recommend capital or process improvement projects to increase OEE. 

• Lead root cause investigations for equipment related‑ production issues; develop and implement corrective actions to prevent recurrence. 

• Maintain physical work areas, tools, and equipment to support safe and efficient operations. 

• Carry out our manufacturing division's site mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule.   

Compliance 

• Conducts all manufacturing and packaging operations in accordance with current Good Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines.   

• Take accountability for personal and others' safety by reporting and resolving unsafe conditions. 

• Strictly adheres to all site policies on personal conduct and attendance.   

• Ensure accurate and complete documentation for equipment setup, challenges, cleaning, and maintenance; demonstrate Good Documentation Practices and promote data integrity standards among the team. 

• Actively identify, raise, and help manage quality deviations; provide timely, accurate information to Operations Managers, Quality, Maintenance and other areas to support investigations and CAPA. 

• Initiate incidents in CLUE and/or participate in quality