Risk Management - Branch Oversight Product Risk Manager - Vice President

Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Branch Oversight Product Risk Manager in Fraud Risk, you will be accountable for challenging our Branch Administration and product and capabilities teams by bringing a risk averse mindset to the table including escalation of topics to the Chief Risk Officer and the risk committee. 

In this pivotal role, you will be responsible for overseeing Branch Administration, ensuring that process changes are implemented without introducing material risk. Your expertise will be vital in maintaining robust procedures and processes that empower branch employees to deliver an exceptional customer experience. Additionally, you will play a key role in driving product innovation, ensuring that our offerings enhance customer experiences while protecting both our customers and the bank. Your ability to balance risk oversight with strategic development will be instrumental in sustaining our success and upholding our reputation for excellence.

Job Responsibilities:

• Develops a deep understanding of the processes and technology that branch employees use to service customers.
• Meets regularly with partners in product development and branch administration to understand both their long-term plans and short term activities and is a trusted advisor to the line of business while maintaining independence
• Looks for strategic, operational, reputational risk in emerging products and services
• Evaluates new concepts or modifications to existing services to ensure that the business has identified all the risks and has included appropriate controls
• Has a working knowledge of applicable bank policy and external regulation to escalate issues appropriately to Compliance and Legal partners
• Has a working knowledge of controls and inherent risk
• Represents the interests of other internal stakeholders in risk management
• Collaborates with the business to solve problems. 
• Stays abreast of changes in the marketplace including technology, products, threats
• Deconstructs and explains complex concepts and issues in a business-friendly manner to senior/executive management

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years in a Risk or oversight function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant function
• Prior experience in financial services.
• Critical thinking skills
• Ability to defend positions with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Strong emotional intelligence and ability to influence
• Ability to work independently while managing multiple deadlines and priorities
• Ability to work within a team

Preferred qualifications, capabilities, and skills:

• Familiarity with process engineering and root cause analysis a plus
• Retail Banking experience with monetary transactions including teller transactions, funds transfers and wires a plus.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details