Engineering Manager, DevOps

The mission of the Platform Operations team is to sustain and operationalize our core systems, supporting our engineering teams and providing them with a great developer experience as they build our industry-leading digital food ordering apps and services. This team allows us to better realize a DevOps-inspired culture by bridging the gap between Development and Operations and helping them build, iterate and ship their code faster, more reliably, and more often. With Olo's rise as a key player in restaurant e-commerce (you likely have used our services, even if you didn't realize it!), we are exploring new architectural paradigms and approaches to enable our future growth. 
Reporting to the Director of Platform Engineering, you will lead a team that will work alongside product and development teams from various domains to build and support a foundation that can meet their application needs. At Olo, we value outcomes over output and seek a leader who can help us understand the broader needs of our product engineering teams and deliver solutions to meet those needs. You will help develop and align the team's vision, guide their execution, remove impediments to the team's progress, and coach them to develop and grow both their skills and impact. You will foster a culture of collaboration, communication, accountability, skill sharing, belonging, mutual respect, and curiosity. As a servant leader, your focus will be on facilitating strong team outcomes, hiring and developing engineering talent, and ensuring that our systems are ready to support emerging business priorities. While your primary focus will not be one of designing and building software, we expect our engineering managers to have a strong software engineering foundation to be able to effectively guide their teams.

What You'll Be Doing

• Leading the development, deployment, and maintenance of secure infrastructure built on technologies such as kubernetes, docker, EKS, etc.
• Collaborating with product engineering teams to help them leverage our platform and tools on which to run their applications
• Guiding the design and the development of the platform based in AWS
• Monitoring and reviewing engineer’s progress related to development goals
• Collaborating with product, architecture, and engineering groups to build a self-service platform that streamlines application developer productivity and throughput
• Provide transparency and visibility into infrastructure-related projects, allowing our stakeholders to help prioritize and track dependencies and risks before they become blockers
• Provide coaching and counseling via mentoring, one-on-one meetings, etc
• Leveraging our tech stack rooted in .NET (C# and F#), Go, Python, Bash, running in an AWS infrastructure and modern software engineering tools such as GitHub, GitLab, Terraform, Chef, Ansible Tower, the HashiCorp suite of tools, Docker and Kubernetes, Sumologic and Datadog, as well as heavy use of OSS
• Defining and maintaining SLIs and SLOs to improve system observability while supporting an on-call rotation

What We'll Expect From You

• A passion for computing that extends beyond work
• Demonstrated engineering experience with a progression to a senior technical level
• Demonstrated management experience under an Agile operational model
• Demonstrated ability to build and mentor a high-performance team while seeking continuous improvement
• Ability to translate business priorities into viable technology solutions and deliver through a regular planning cadence and framework. 
• Experience with large-scale, highly performant, distributed systems architecture and principles
• Experience developing realistic project plans, managing stakeholder expectations, cost management, and tracking team execution.
• Experience instrumenting, deploying, and monitoring production code to enable timely incident detection and response
• Experience with software development and production operations in an Always-On environment that is SOX, SOC, and PCI compliant. 
• Proficiency with IaC tools such as Terraform, Ansible, and Chef in a cloud environment.
• Proficiency in AWS: EKS, ECR, ECS, EC2, RDS (MySQL, Postgres), Redshift, Route53, Opensearch, ElastiCache, Lambda, S3, SQS, IAM, and Cloud Watch
• Experience implementing and supporting a containerization platform with tools such as Docker, Nomad, and Kubernetes.
• Experience managing distributed teams consisting largely of remote engineers

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the