Associate, Medicare Retention Programs

Focus on Member Migration (Right Plan Fit) and Involuntary Disenrollment Medicare retention programs Position will be devoted to existing programming that encourages Healthfirst members to choose the correct plan design for their needs and to maintain their Medicare/Medicaid eligibility so they can remain Medicare plan members

Duties/Responsibilities: ​

• Support the day-to-day management and execution of retention programs, coordinating activities, tracking milestones, and ensuring timely delivery of initiatives across cross-functional teams.
• Monitor program performance, analyze outcomes, and synthesize stakeholder feedback to identify trends, gaps, risks, and opportunities to improve retention, reduce disenrollment, and enhance the member experience.
• Partner with Marketing, Sales, Member Services, Technology, Analytics, and external partners to coordinate workstreams, facilitate communication, and support implementation of retention initiatives, including RMRP behavioral science efforts.
• Identify opportunities to improve processes, workflows, and member engagement programs; support the development, implementation, and evaluation of solutions that drive continuous improvement and operational effectiveness.
• Prepare reports, dashboards, and presentations to communicate program performance and implementation progress, while supporting the development of member outreach strategies, member-facing communications, training materials, and program documentation.
• Additional duties as assigned

Minimum Qualifications :
• High School Diploma or GED Equivalent
• At least 6 months (nonconsecutive) experience in program or project management
• Ability to understand complex federal rules and guidelines and be able to ascertain business implications required.
• Must have strong interpersonal skills
Technical skills: Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and
SharePoint
Preferred Qualifications:
• Experience managing business processes for project teams
• Ability to build project plans or schedules
• Ability to drive, track and report project execution progress
• Ability to learn quickly and keep pace with fast-changing state and federal guidelines
• Experience in a cross functional strategy team and/or other projects within the healthcare industry
Compliance & Regulatory Responsibilities:
• Confirm all new programming is allowable with Medicare legal and regulatory partners

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services,  LLC.

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