Pharmacy Technician, Participant Services

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS is hiring Pharmacy Technicians in Phoenix, AZ! To be considered, you must live within 75 miles of CVS pharmacy location below:

4755 South 44th Place
Phoenix, AZ 85040

Exciting opportunity for Pharmacy Technicians to work in a complex, high impact customer service role for our Participant Services department. Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involved extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Our Ideal candidates will be team-oriented, customer service focused, and able to identify process improvements . Also, being responsive, reliable and able to express assurance/confidence.

Compensation Range: $18.00 - $19.75 (based on experience & certifications)

Schedule:

• Initial onsite training schedule 6:00am – 2:30pm AZ time.
• Work schedule can vary between the hours of 6:00am – 6:00pm AZ time, and will change to 1 hour later after November 10th, for daylight saving time.
• Monday – Friday, and eventually rotating Saturdays

​Required Qualifications

• Experience with a Valid Pharmacy Technician or Technician Trainee License
• Experience in PC skills in Windows-based applications 
• Advanced verbal and written communication skills 
• Team-oriented, customer service focused, and able to identify process improvements 
• Availability to work on a Saturday 
• Responsive, reliable and able to express assurance/confidence

Preferred Qualifications

• National Certification (CPhT) preferred
• Ability to understand the audience you are writing to
• Analytical problem-solving skills.
• Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
• Understand the importance of timely work and effective planning.
• The clear understanding of CVS/Caremark values and importance of customer satisfaction.
• Prioritizing and organizing workload in adherence to deadlines. 
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions. 
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations. 
• Ability to multi-task with strong time management skills.
• Diabetic Supply knowledge
• Navigation of LINKS and Peoplesafe

Education

• High school Diploma or GED Required
• Valid Technician or Technician Trainee License active and in good standing in the jurisdiction where they practice Required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the