Telecommunications/Hardware Technician - DoD

INNOVIM is seeking Telecommunications/Hardware Technicians to support North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Location: Onsite in Colorado Springs, CO
Position closes 4/30/25
2 positions open
Sign On Bonus: $5,000

The candidate will:
• Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals.
• Respond to user requests for assistance.
• Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations.
• Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
• Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e., KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals).
• Provide network/end user item initial and recurring training for all users.
• Update networks/equipment and help ensure inventory is accurate.
• Ensure ticketing system is kept up to date on network/system trouble tickets.
• Route calls, transfer information, and handle administrative duties.
• Complete various tasks such as typing, checking, and recording information.
• Oversee the order and replacement of new hardware and software, including warranty claims.
• Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex).
• Assist in development/implementation of system documentation and operating procedures.
• Researches the selection and installation of new network/switching equipment, including hardware and software.

Basic Requirements:
• Clearance Requirement: Top Secret with SCI eligibility
• 6 months of directly related experience working with telephone maintenance or similar systems
• 1 year of work history
• IAT Level II Certification *One of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP

Desired Requirements:
• Digital Switching Systems - 2A Certification.
• Knowledge of Telecommunications Secure Voice Switched Network switch management/maintenance.
• Secure Voice Responsible Officer and Telecommunications Control Officer experience.
• Experience with Cryptographic/Communications Security (COMSEC) and COMSEC Responsible Officer requirements.
• Operations planning and management in a real-time support environment.
• Ability to prepare, objectively review, and deliver technical presentations.
• Experience with technical knowledge capturing, training, and certification of personnel.
• Have demonstrated experience and capability with interfacing with customers at very high levels.
• 1 year of related experience with modification, and installation of the secure Telecommunications Secure Voice Switched Network, cryptographic equipment (i.e., KIV-7M/KG-175), and end user peripherals.
• Commercial Public Base eXchange and telephone switch experience.
• Experience assisting with conferencing.

INNOVIM is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.