Customer Service Specialist with French

About Worldline

Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by c. 18,000 employees in more than 40 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include in-store and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2022 Worldline generated a revenue close to 4.4 billion euros.worldline.com

 

This is Worldline

 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

 

Day-to-Day Responsibilities

 

• Customer service of B2B customers in Switzerland mainly in written communication using the French language.
• Providing support including financial queries (both transactional business and basic accounting), answering product questions, and implementing contract changes.
• Preparing customer reporting, account statements, and conducting reconciliation.
• Utilizing available system landscape to find satisfying solutions for customer queries.
• Cooperating with internal stakeholder network and external business partners.
• Active assistance in all areas of the team, including participation in problem-solving activities and implementation of agreed solutions.

 

Who Are We Looking For

 

• Fluent in French (min. B2 level) and English, Polish on a very good level, and basic Italian.
• Proactive approach with a team player mentality.
• Customer focus and attention to detail.
• Experience in customer service in an international environment would be an asset.

 

Perks & Benefits

 

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private Medical Care.
• Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonuses.

 

Shape the Evolution

 

We are on an exciting journey toward the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on outstanding challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our big team and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

 

Learn more about life at Worldline at