Project Product Consultant

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Manage all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for our products. Daily responsibilities include quality assurance of data, ad hoc report creation, interacting with customers to resolve disputes, analyzing data to determine trends and patterns for presentation to management, product testing and implementation of enhancements. Collaborate and build relationships with colleagues and clients, thrive in an environment of high-performance customer service and enjoy building/improving operations and processes. The ideal candidate is extremely dependable, organized, detail oriented, has exceptional communication and time management skills, and always focuses on providing excellent customer service. 

Responsibilities: 

• Create and/or utilize existing internal systems and workflow to effectively complete processes in a timely and efficient manner as well as document communication with customers. 
• Facilitate and support communication, implementation and setup of new & existing customers via Phone, Email, WebEx, Skype, etc. 
• Data processing and loading; design and implementation of test plans; facilitate QA through all test phases and iterations. 
• Create and maintain documentation that will support the effective implementation of repeatable processes and workflows. Effectively utilize all programming guides & instructions to analyze the quality of data received from customers, data providers and other sources, and recommend actions for data quality improvements. 
• Attend meetings to collaborate with cross functional teams to identify and ultimately resolve issues. Use ticket tracking tools to effectively communicate with respective teams. 
• Work closely with the Product and Operations Management staff in the development, implementation, maintenance and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level. 
• Analyze complex processes and workflows to identify and implement improvements to increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction. 

Qualifications

• Four-year college degree in Data Science, Data Analytics, Statistics, Finance, Business Administration or related discipline. 
• 2-3 years’ experience in data operations providing technical or analytical services in both B2B and B2C environments a plus. 
• Experience within the insurance or financial services industry, focus on underwriting preferable. 
• Excellent writing, communication and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision makers. · Driven, self-motivated and self-directed; comfortable working in teams and independently to complete projects. 
• Must be highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities. 
• Strong analytical and problem-solving skills. 
• Proficiency with Microsoft Office, particularly Excel. 
• Knowledge of databases, dashboards and a familiarity with SQL, PowerBI, Flows, Excel, PowerQuery, and programming 

#LI-MB1

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We hel