Medical Assistant II

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Position Summary:

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA II will perform all of the duties of a medical assistance as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures.

The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.

The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.

Essential Duties & Responsibilities

• Advanced Epic Knowledge
o Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff
o Assists with troubleshooting Epic related issues using documented best practices
• Acts as a first-level practice resource, or “go to” person, for day to day process questions and new practice initiatives
o Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious
o Accepts assignments/projects that maintain regulatory compliance
o Accepts assignments/projects that improve QI processes
• Precepts new Medical Assistants
o Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed
o Mentors and train new staff on practice policies and procedures

As a Medical Assistant II this position performs all functions and responsibilities as specified below as well as mentors and coaches other Medical Assistants to assist them in meeting Medical Assistant functions and performance expectations.

I. Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
C. Delivers care that is specific to the age of the patient
D. Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
E. Contributes information provided by the patient or family for the assessment of health status
F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care



II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.

A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
B. Participates in and supports the educational plan for patient and family.


III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.

A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
B. Demonstrates the ability to provide and maintain patient safety in th