Jobs and Careers

Account Manager, Mid-Market/SMB UGC

United StatesRemotefull_timeVerifiedPosted 6 Sept 2024

About the role

Do you have a history of continued success in renewing and upselling existing accounts but still have the hunger to continually develop your sales proficiency? Are you someone who is driven by challenges with a mission to close a deal? Are you someone who likes to take initiative, and be a go-getter to consistently exceed expectations? Good news! 1WorldSync is looking for an Account Manager, Mid-Market/SMB to join our team.1WorldSync is the industry leader in product content management. With over 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking an Account Manager, MM/SMB to support our growing global team.Reporting directly to our Managing Director, UGC Solutions, the Account Manager, MM/SMB will play a key role in renewing and upselling existing accounts for 1WorldSync. As an Account Manager, MM/SMB at 1WorldSync, responsibilities include the following:

Build and maintain strong relationships with existing customers
Build a territory plan to understand customer needs and identify opportunities for upselling
Strategic account planning
Create & articulate compelling value propositions around 1WS services
Conduct regular check-ins and follow-ups with clients
Collaborate with internal teams to ensure customer satisfaction
Collaborate across business units to identify cross-sell opportunities
Complete renewals while minimizing churn and maximizing price increases
Attain Purchase Order (if needed) in order for the deal to officially be booked
Negotiate and close contracts, ensuring the company’s goals, renewal goals, and individual quota goals are all achieved

Use CRM for all sales processes and activities

Identifying solution enhancements or innovations to best serve & anticipate customer needs.
Navigate sophisticated procurement cycles with multi-stakeholder sign-off including executives, legal, information security, etc. Develop and negotiate proposals and contracts
Other duties as assigned

Required Skills and Experience:

5+ years of work experience in solutions-based Sales and Account Management roles managing Enterprise-level clients with multi-level organizations that have numerous business drivers and priorities.

A Bachelor's degree in a related field or equivalent years of relevant experience required

Desired Skills and Experience:

Industry experience in eCommerce is preferred
Proven skills in consultative sales experience for products/solutions that affect multiple areas of a business
Demonstrated success using excellent sales organization skills, attention to detail, and customer focus
A collaborative teammate with excellent verbal and written communication skills
The desire to meet and exceed measurable performance goals
The ability and desire to work in a fast-paced challenging environment
The ability to establish and maintain executive-level relationships
A naturally curious and passionate personality
A keenly developed competitive nature
A self-driven sense of motivation

Benefits:

Incredible health benefits (FSA and HSA options), with dental and vision coverage.
401(k) plan with employer match.
Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
Short and long-term disability and life insurance.
Additional optional benefits include a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

This is preferred to be a hybrid position that requires 3 days per week at our Chicago headquarters location, but open to remote in any of the following states: AL, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, KY, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, RI, SC, TN, TX, UT, WA, WI.
This role requires the candidate to have the authority to work in, and be located in the US.
This position requires up to 30% travel.

1WorldSync