Manager, Regional Core and Emerging Accounts

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Primary purpose of the position:

The primary purpose of the Manager, Regional Core and Emerging Accounts  is to oversee and nurture relationships with multiple key accounts (5-7) within a designated region. This role is pivotal in driving sales growth, ensuring customer satisfaction, and achieving business objectives through strategic account management and exceptional service delivery.

Essential Responsible Areas:

• Account Management: Develop and maintain strong, long-term relationships and execute strategic plans within assigned accounts, leveraging market insights and customer relationships to identify opportunities to drive mutual growth of revenue, share and volume.
• Customer Relationship Management: Operate as the primary point of contact for contracted customers, cultivating and maintaining strong, long-lasting relationships, serving as a trusted advisor and addressing any issues or concerns in a timely and professional manner in line with company standards and processes.
• Negotiation:
  • Lead or support contract negotiations  and renewals(based on contract size / complexity), ensuring favorable terms for both the company and the customer
  • Negotiate settlements for large claims (e.g., quality disputes, obsolete inventory)
• Sales Forecasting and Reporting: Develop accurate sales forecasts and monitor progress against financial targets, identifying areas for improvement or adjustment.
• Product Knowledge and Expertise: Demonstrate in-depth knowledge of the company's portfolio of offerings to effectively communicate value propositions and address customer needs.
• Market Analysis and Intelligence: Funnel market intel, including industry trends, competitive threats, and growth opportunities, to internal strategy and business development teams to inform sales strategies and tactics.
• Cross-Functional Collaboration: Collaborate closely with internal teams such as supply chain, quality, AR, finance, and marketing to coordinate efforts and deliver seamless customer experiences from inquiry to delivery.
• Issue Resolution: Escalate and resolve supply assurance issues in partnership with supply chain teams.
• Inventory Management Support: Support Customer Success Management team in resolving slow-moving and obsolete inventory issues with key accounts, implementing strategies to minimize waste and optimize inventory turnover.
• Proactive Resource Management: Anticipate challenges and opportunities such as shortages, downtime, new product configurations, and dynamic customer needs to proactively manage internal resources to drive prioritization and maximized results. 
• Contracts: Ensure compliance of all contracts.

Position Requirement & Competencies:

• Bachelor’s Degree or equivalent years’ experience 
• 2+ years’ experience of customer and/or commercial exposure in B2B and or B2C environments
• Communication and Interpersonal Skills: Ability to build rapport, communicate and influence others, work cross functionally
• Self-motivated, results-oriented, and able to work independently as well as part of a team
• Strong communication, negotiation, and interpersonal skills. Ability to analyze data and develop strategic plans
• Contract Negotiation experience
• Business Acumen: Strong understanding of the company’s products, services,  and the industry
• Customer Service Skills: Provide excellent customer service and ensure customer satisfaction