Director Quality – QMS – Process

Vertiv is hiring a Director of Quality in Westerville, OH who will be responsible for implementing and maintaining quality management systems, processes, and procedures to ensure that our products/services meet the highest standards of quality and reliability. The Director of Quality will lead a team of quality professionals in efforts to drive Quality Excellence within the area of responsibility as hired while working closely with the greater Global Quality organization and cross-functional partners to identify areas for improvement and drive continuous quality improvement initiatives throughout the organization.

RESPONSIBILITIES 

• Serve as the primary point of contact for quality-related inquiries to stakeholders.
• Participate in the development and deployment of Global Quality standards and ensure deployment within the region of responsibility.
• Develop and implement comprehensive quality management system best practices to ensure compliance with industry standards and customers’ expectations.
• Establish and maintain quality assurance processes and procedures for all aspects of product/service development, manufacturing, and delivery.
• Lead a team of quality assurance professionals, providing guidance, training, and support to ensure effective execution of quality assurance activities.
• Collaborate with cross-functional teams, including manufacturing, engineering, and service, to identify quality issues and implement corrective and preventive actions.
• Conduct regular audits and assessments of quality management systems and processes to identify areas for improvement and ensure compliance with regulatory requirements.
• Develop, maintain, and analyze quality data and metrics to track performance trends, identify root causes of quality issues, and develop strategies for improvement.
• Drive continuous improvement initiatives to enhance product/service quality, reduce defects, and improve customer satisfaction.
• Champion a culture of quality excellence throughout the organization, fostering collaboration, accountability, and a commitment to continuous quality improvement.
• Report out status of KPIs within region and corrective action plans in various meetings, including Quality Quarterly Business Reviews to the Executive Leadership Team.

QUALIFICATIONS

Minimum Job Qualifications: 

• Minimum of 12 years of experience in quality, or a related field, with at least 7 years in a leadership or managerial role.
• Proven track record of developing and implementing quality management systems and processes in a manufacturing or production environment.
• Strong knowledge of quality assurance principles, methodologies, and tools, including statistical analysis, root cause analysis, and risk management.
• Experience leading cross-functional teams and driving continuous improvement initiatives.
• Excellent communication, leadership, and people skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends and patterns, and develop effective solutions.
• Certification in quality management (e.g., Six Sigma, Lean, ASQ) is a plus.

EDUCATION AND CERTIFICATIONS

• BA, BS, or equivalent experience in a related field; advanced degree preferred.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements
• Light Lifting (5 Ibs.-25 Ibs.)
• Medium Lifting (30 Ibs. – 45 Ibs.)
• Heavy Lifting (over 50 Ibs.)
• Frequent Standing
• Frequent kneeling/crawling/stooping 
• Frequent bending/twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car, van, truck)

ENVIRONMENTAL DEMANDS

• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

TRAVEL TIME REQUIRED 

• 50%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEH