Manager, Customer Account and Consent Services

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.

In this position...

The Manager of Customer Account and Consent will lead a team and engage with business partners across Ford to manage and enhance a suite of data products that support customer digital interactions Ford in 80+ markets around the world.

The Manager’s responsibilities will include:

• Leading GDIA’s strategy and cross-functional execution of customer digital account and consent products
• Ensuring that data products/services deliver required service levels with respect to customer experience, regulatory compliance and cost
• Leading efforts to translate new business requirements into data products/services
• Identifying, attracting, managing and developing technical talent 

You'll have...

• Bachelor’s degree in Computer Science, Computer Engineering, Data Analytics or related field, or equivalent work experience 
• 5+ years of experience leading teams of Data / Application Engineers (or similar) using cloud-based technology solutions
• Demonstrated the ability to simplify complex issues to develop a compelling point of view and persuasively make a data driven case for change, that leads to action
• A track record of being a highly-organized, self-starter with the ability to influence cross-functional teams 
• Demonstrated experience creating and applying performance metrics (KPIs) used to drive business objectives
• Experience effectively identifying, attracting, managing and developing technical talent

 

Even better, you may have...

• Master’s Degree or Doctorate in Computer Science, Computer Engineering, Data Analytics or related fields / related experience
• Experience developing and deploying solutions based on Google Cloud Platform (GCP)
• Ability to communicate points of view to senior leaders with detail and focus appropriate to a variety of audiences and stakeholders 
• Ability to lead, plan, develop, and implement projects / programs that generate value for our Customers and Ford

 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

For a detailed look at our benefits, click here:   

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-LL5-sal-plan-1.pdf

This position is in the LL5 salary range

 

Relocation assistance is avaialble for this position.

Visa sponsorship is NOT available for this position.

*This is a hybrid role based in Dearborn MI, you will be expected to commute on-site up to 3 times a week*

 

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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