Jr Weekends Track and Trace

<p><br/></p><p>Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.</p><p>Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of Monterrey office.</p><p><strong>** English fluency is a must **</strong></p><p><strong>** Shift availability:</strong></p><p><strong>- Morning shift : 8 am to 6pm (friday to monday)<br/>- Evening shift: 2 pm to 11pm (friday to monday)</strong></p><p><strong>- Night shift: 11 pm to 7 am (friday to monday)<br/></strong></p><p><strong>Responsibilities:</strong></p><ul> <li>Build expert and dynamic knowledge of company products and services.</li> <li>Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.</li> <li>Provide track and trace updates for the shipments.</li> <li>Continually update customers as to the status of each order as required and solve customer-specific freight issues.</li> <li>Entering, updating and processing customer orders on various interfaces.</li> <li>Ensure &amp; confirm pickup and delivery appointments for drivers.</li> <li>Coordinating with other departments to clear customs paperwork.</li> <li>Follow established procedures for processing bills.</li> <li>Perform duties as assigned by the Customer Service Manager.</li> </ul><br/><p><strong>Requirements</strong></p><ul> <li>College diploma or university degree.</li> <li>Previous logistics and customer service experience is an asset.</li> <li>Ability to solve problems and alleviate conflicts or escalate tactfully.</li> <li>Strong time-management with an ability to prioritize and multi-task.</li> <li>Proficient in Microsoft office, with aptitude to learn new software and systems.</li> <li>Fluency in English and Spanish is a must</li> </ul><p><strong>Benefits</strong></p><p>We offer competitive career growth<br/>Pay package<br/>Savings fund<br/>Health benefits<br/>Food coupons<br/>Performance-based bonus<br/>Paid time-off<br/>Christmas bonus.</p>