Technical Support Specialist

Entry Level Requirements

• Willingness to learn
• Proven ability to learn
• Dependable team member
• Strong written and verbal communication

Skill Level

• No IT knowledge or experience required. All Technical Support Specialists will go       through the SJR training program.

Responsibilities

• Conduct repetitive IT tasks
• Assist Team Leader and Senior Technicians on projects
• Communicate with the client and team leader before and after every job
• Work on basic help desk tickets
• Execute standard operating procedures for the following:
  • VPN Configuration
  • New User Setup
  • Computer Preparation
  • Installing Software
  • Phone Provisioning

Expectations

• Adhere to policies and procedures as outlined in the Employee Handbook
• Meet or exceed the billable hours per day expectations established at each performance review
  • Best indicator of success is to work 5 days a week and be on time for work each day
• Show a good attitude towards others
• Have a willingness and passion to learn new skills
• Limit personal use of cell phone during business hours
• Complete SOP’s & low-level tasks with no intervention from senior techs
• Reduce reliance on senior technicians for assistance on increasingly more complicated tasks
• Manage time efficiently by requesting work from Team Leader, or self-assigning basic work from the ticket system
• Demonstrate a basic understanding of all hosted products/services and inventory product lines

Benefits:

• Health Care
• Dental
• Retirement Plan
• Profit Sharing