Customer Care Voice Associate

Req ID: 288766 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeks a Customer Care Voice Associate to join our team working remote.

In these roles, you will be responsible for:
    
Taking 30-40 inbound calls per day from members and potential
members 
    Verifying proper completion of enrollment and change
documentation.
    Ensuring accurate and timely completion of transactions to
meet or exceed client SLAs
    Identifying and resolving both regular and non-routine problems
or escalate to more proficient team members
    Adhering to attendance, professional conduct and member
confidentiality policies and guidelines
    Accepting and implementing coaching and feedback to achieve
individual and team performance goals
Requirements for this role include: 
    
High School Diploma or equivalent
    Ability to work regularly scheduled day shifts Monday - Friday
 8:00am to 7:00pm EST and possibly Saturday and Sunday 8:00
AM to 12:00 EST (based on business need)
    Ability to work remote with a stable internet connection
    Attend six week remote training Monday-Friday 8:30-5:00 pm
EST
    Noise Free/Distraction Free Workspace
    Must be from RI or abutting towns
    6+ months of experience in a customer service role where you
had to correspond in writing or over the phone with customers
    6+ months of experience in a customer service role where you
had to apply business rules to varying fact situations and make
appropriate decisions
    6+ months of experience using a computer with Windows PC
applications that required you to use a keyboard, navigate
screens, leverage internet search engines, and other web based
applications. Microsoft Office suite that required daily usage of
Outlook, Excel and Word
    Ability to type 40 WPM
*** The shift timings can be changed as per client requirements.
Additionally, you may have to do overtime (paid) and work on
weekends based on business requirements.
*** All new hires will be required to successfully complete our
Orientation/Process training classes and demonstrate proficiency
of the material

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.