Senior Operations Manager

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.  

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around 3 days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Senior Operations Manager do at Hogarth? 

The Senior Operations Manager, is a key leadership role responsible for overseeing day-to-day operations and driving strategic initiatives across the organization. This role is critical in ensuring efficiency, consistency, and scalability in service delivery, operational processes, and team performance. The ideal candidate brings a strong background in operational leadership within a creative or production agency environment, with experience implementing systems and managing complex, multi-functional teams.

Key Responsibilities:

Operational Leadership

• Lead and evolve business operations, ensuring alignment with strategic goals.
• Build, scale, and refine operational frameworks to support business growth.
• Ensure effective execution of processes across departments with a focus on continuous improvement.
• Oversee system implementation and management, including operational tools, platforms, and infrastructure.

Resource & Performance Management

• Lead resource planning, allocation, and optimization across teams.
• Establish and track KPIs to monitor performance and drive accountability.
• Leverage a strong resource management background to ensure workforce efficiency and adaptability to changing project demands.

Cross-functional Collaboration

• Partner with department heads to ensure streamlined communication and operational alignment.
• Drive initiatives that improve workflow, productivity, and service delivery.

Client & Stakeholder Engagement

• Serve as a key point of contact for senior stakeholders, both internal and external.
• Act in a client-facing capacity, ensuring alignment with expectations, delivering solutions, and fostering long-term relationships.

Strategic Planning & Commercial Oversight

• Participate in long-term strategic planning and annual goal setting.
• Provide operational insights and recommendations to executive leadership.
• Demonstrate good commercial acumen by contributing to budgeting, forecasting, and margin optimization initiatives.

Requirements:

• Proven experience in a senior operations role, ideally within a creative or production agency.
• Strong understanding of operational systems, project workflows, and process design.
• Demonstrated ability to implement and manage systems across departments or teams.
• Excellent interpersonal skills and the ability to manage senior stakeholders
• Experience in a client-facing environment with a consultativ