Large Vehicle Program Manager - Department of Emergency Management (0922 Manager I)

Company Description

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/. 

Application Opening: September 9, 2025
Application Deadline: Interested applicants are encouraged to apply immediately as the filing period may close at any time but no sooner than 4:30 PM (PDT) on September 15, 2025.
Recruitment ID: PEX-0922-159474

Job Description

Appointment Type: This is a Temporary Exempt (TEX) appointment not to exceed three (3) years. However, appointees would have an opportunity to reapply for an additional term. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.  This is a full time, 40 hours per week appointment.

The San Francisco Department of Emergency Management (DEM) is currently hiring one (1) temporary exempt, full-time position in classification 0922 Manager I as a Large Vehicle Program Manager with DEM Coordinated Street Response Division. Under general oversight by the Deputy Director for Coordinated Street Response, the Large Vehicle Program Manager will serve as the overall operational leader for the Large Vehicle Program, a mayoral priority under Mayor Lurie’s Breaking the Cycle initiative. This role demands an ownership mindset and startup-like agility to drive results in a complex, multi-stakeholder environment. Major functions of the position will include managing operational implementation, coordinating cross-sector communication and partnerships, and ensuring seamless cross-departmental day-to-day operations that support client outcomes and system flow.

Specific and essential duties assigned to this position may include, but are not limited to:  

Operational Project Execution

• Take full ownership of the Large Vehicle program from planning to completion, demonstrating grit and resourcefulness in overcoming obstacles and driving results
• Execute complex, multi-stakeholder operational initiatives across the behavioral health and homelessness continuum with accountability for outcomes and timelines
• Develop and implement operational workflows, processes, and systems improvements that enhance client flow and service delivery effectiveness
• Coordinate day-to-day operations across multiple departments to ensure seamless client experience and system integration
• Troubleshoot operational challenges in real-time, developing creative solutions and workarounds to maintain system functionality
• Make critical strategic and operational decisions with incomplete information, balancing competing priorities and resource constraints

Stakeholder Management & Relationship Building

• Establish and maintain strong working relationships with a diverse network of stakeholders including City staff, nonprofit leaders, service providers, and community organizations
• Facilitate the Large Vehicle Taskforce and any other related operational coordination meetings, working groups, and cross-sector partnerships to drive collaborative problem-solving and implementation
• Manage competing priorities and interests across stakeholders while maintaining focus on client outcomes and operational excellence
• Build trust and credibility through consistent follow-through, transparent communication, and solution-oriented approach

Cross-Sector Coordination & Implementation

• Coordinate and execute cross-departmental operational initiatives to ensure smooth implementation, effective communication, and shared accountability
• Support the development and operation of integrated service delivery models that connect clients seamlessly across the continuum of care
• Implement process improvements and operational efficiencies that reduce barriers for clients and providers while maintaining quality and compliance standards
• Execute partnership agreements and operational protocols between diverse organizations with varying operational cultures and requirements
• Negotiate with and navigate solutions among multiple operational agencies that may have competing deadlines, resource constraints, and missions