Field Consultant, Commercial Casualty (Construction Defect)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants. 

We are seeking an experienced Claims Consultant to join our team, specializing in construction defect claims across the United States. This role involves managing complex claims, providing expert analysis, and delivering strategic solutions to ensure timely and accurate resolution.

Key Responsibilities:

• Investigate and evaluate construction defect claims with precision and attention to detail.
• Draft coverage position letters and communicate findings clearly to stakeholders.
• Collaborate with insureds, brokers, attorneys, and internal teams to develop effective claim strategies.
• Analyze coverage issues and provide recommendations in line with policy terms and industry standards.
• Maintain compliance with regulatory requirements and company guidelines.
• Deliver exceptional customer service while managing multiple claims nationwide.

Qualifications:

• Strong background in construction defect claims handling.
• Excellent analytical, negotiation, and communication skills.
• Ability to manage complex claims in a fast-paced environment.
• Knowledge of commercial casualty policies and construction industry practices.

Job Description Summary

Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Field Consultant, we’ll count on you to promote and provide exemplary customer service. You’ll analyze, review and adjust commercial casualty claims, most of which are of a serious and complex nature. We’ll need you to investigate and evaluate property damage and negotiation resolutions. You’ll handle lawsuit files and oversee defense counsel activities. You’ll be responsible for the disposition of claims, according to your prescribed authority. In addition, you’ll have opportunities to provide advice, counsel and training to Claims representatives.

Job Description

Key Responsibilities:

• Responsible for the most serious and complex commercial bodily injury and/or property damage claims. Makes decisions within maximum authorization; recommends settlement values in the disposition of serious and complex claims. Adheres to high standards of professional conduct while delivering superior claims service.   

• Plans and meets all deadlines necessary to promptly and effectively apply best claims practices to resolve all assigned cases in accordance with company guidelines.

• Uses various methods of settlement in cases where warranted. Assigns cases to outside vendors as warranted.

• Provides reserve analysis to ensure timely and accurate case reserves in accordance with best claims practices.

• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.

• May provide advice, counsel and training to Claims representatives of all levels. Provides specialized training and consultation to non-claims areas as requested.   

• Creates and analyzes severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting.   

• Oversees defense counsel in all lawsuit activities throughout the life of the claim.

• Provides specialized training and consultation to non-claims areas as requested.

• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Commercial Claims Manager/Direc