Social Media & Community Manager - West Coast

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

Impact In This Role

Fictiv is on a mission to revolutionize manufacturing through our digital platform and guided expertise, and our online presence plays a critical role in that transformation. We’ve built a strong social media following by sharing engaging, highly consumable content, but now we need a dedicated expert to foster conversations, build relationships, and turn our followers into engaged advocates.

As our Social Media & Community Manager, you’ll be the voice of Fictiv across LinkedIn, X, YouTube, Instagram, Facebook, and TikTok—crafting and executing social strategies that attract, engage, and nurture mechanical engineers, product designers, and supply chain professionals. You’ll be responsible for social content creation, real-time engagement, and community interaction, ensuring that every relevant comment, mention, and inquiry gets a thoughtful, brand-aligned response. Ultimately, your efforts will build trust with our audience and guide in-market prospects into our broader marketing and sales funnel.

This role is perfect for a mechanical engineer or manufacturing professional with a knack for social media—or a social media pro with deep experience in engineering, manufacturing, or supply chain. If you love connecting with technical communities and driving digital engagement, we want to hear from you!

What You’ll Be Doing 

• Social Media Strategy & Execution
  • Develop and implement engaging social media campaigns aligned with marketing and business objectives
  • Plan, write, and publish content across LinkedIn, X, YouTube, Instagram, Facebook, and TikTok
  • Collaborate with brand, product marketing, creative teams, and technical SMEs to develop compelling social content
  • Stay on top of industry trends, audience preferences, and competitor activity to optimize content strategy
• Community Engagement & Growth
  • Monitor and actively engage with comments, mentions, and direct messages to foster conversation
  • Build relationships with our audience, answering technical and manufacturing-related questions with accuracy and authenticity
  • Proactively initiate discussions, respond to feedback, and create a positive, brand-aligned social experience
  • Partner with internal experts to ensure technical responses are informative and timely
• Performance Analysis & Optimization
  • Track engagement, audience growth, and other key performance indicators (KPIs)
  • Use Sprout Social and analytics tools to measure campaign effectiveness and inform future content
  • Report insights and recommendations to marketing leadership
• Cross-Team Collaboration & Brand Representation
  • Work closely with regional marketing teams to ensure localized content resonates
  • Provide feedback to the product and customer teams based on social conversations
  • Identify and collaborate with influencers, partners, and industry thought leaders
• Quality
  • All employees are expected to maintain and contribute to the QMS

Experience: Preferred/Minimum Qualifications

• Bachelor’s degree in Mechanical Engineering, Manufacturing, Marketing, Communications, or a related field
• Minimum: 3+ years managing social media and/or online communities
• Deep understanding of mechanical engineering, manufacturing, product design, or supply chain
• Social media savvy with experience engaging technical audiences
• Preferred: Experience engaging engineering, manufacturing, or technical audiences
• Proficiency with Sprout Social, Google Business Apps, Slack, and Asana
• Familiarity with content creation tools (e.g., Canva, Adobe Suite) is a plus
• Basic understanding of video editing or graphic design is a bonus
• Excellent communication skills—capable of writing sharp, engaging, and brand-align