IWC Customer Experience Intern

Be a part of our dynamic and engaged internship program this summer. 

 

WE WELCOME 

Passionate and enthusiastic students curious about seeing & participating in the day-to-day operations and projects of high-end luxury brands in the jewelry, timepiece, fashion, & accessories industries.   

 

YOU ARE 

Immersed in our organization and culture, as well as, involved in a full range of activity at Richemont & our Maison’s. 

You will assist your dedicated team in executing the brand or functional strategy as well as participate in initiatives or projects to support the development or understanding of sales, culture, analytics, & service.   

 

Customer Experience Intern 

YOUR MISSION 

• Research unique targeted gifting campaign options for top customers 

• Strategize with internal boutiques on boutique events for conversion/retention, assist with execution 

• Organize and facilitate in-person meetings with CRC ambassadors and top customers 

• Evaluate watchmaking class program to suggest improvements and develop assets 

• Long term project: Develop a customer journey framework based on Richemont SWM ‘Personas’ study. Assess the Personas and create tailored experience playbook for each category 

 

YOUR PROFILE 

• Currently enrolled in an accredited university/college program at the time of application 

• Tech Savvy with proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) 

• Excellent written and verbal communication skills 

• An innovative thinker with the ability to work in a fast-paced environment 

• At your core, a team player who is excited to shine, as well as, empower and assist others to achieve success 

• Energetic and eager to assist on projects and initiatives 

• Able to work a full-time schedule throughout the course of our Summer Internship Program 

• Authorized to work in the United States; International students must have a current work visa, Richemont North America will not sponsor work visa’s for summer internships 

• Must be available to participate for the entirety of internship program (June 3rd - August 9th) 

*Students are responsible for all arrangements of housing and travel 

 

WE OFFER 

A competitive working environment filled with passionate individuals.  You will have a chance to gather valuable knowledge of the luxury goods industry which will pave the way for your future career. 

You will be partnered with a Mentor during this program, who will serve as a subject matter expert and leader to ensure your immersion and direction support the learning experience. 

This is a paid internship. 

Salary: $20 – 25 /hourly