Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)
Amber Specialty PharmacyAbout the role
Additional Considerations (if any):
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At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.
Seeking to hire a Certified Pharmacy Technician or the right candidate to join our Pharmacy Technician Apprenticeship Program. When enrolling in our Apprenticeship program you will enjoy paid training, hands-on experience, and full support to become a Certified Pharmacy Technician. We'll provide study materials and cover the initial certification exam fee once you qualify.
Monday-Friday (NO WEEKENDS!)
Hours: 8 a.m. - 5 p.m. CST
Wages: Hourly $20.00 to $24.00
Six paid holidays
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Amber Specialty Pharmacy
Job Title: Specialty Pharmacy Program Liaison
Department: Operations
FLSA: Non-Exempt
General Functions
The Specialty Pharmacy Program Liaison serves as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers and HUB service provider regarding program details, requests for information regarding product, case status updates, next steps in processing, and communication of reimbursement or coverage issues. This is a customer-facing role with the expectation to handle first line customer resolutions.
Reporting Relations
Reports to: Program Management Lead
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Direct Reports: None
Primary Responsibilities:
Acts as a liaison between specialty pharmacy, patients, insurance companies, Pharma manufacturer and providers offices via phone, fax, online and e-mail communications
Will be primary point of contact for client inquiries and escalations
Resolves customer issues, ensuring timely and accurate information is provided. Determines cases that are falling outside timing parameters and provides resolutions
Collaborates with Patient Care department, Pharmacy Operations and Trade Relations to ensure customer requests are handled in a timely and accurate manner. Works with other departments throughout prescription fulfillment
Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to provide a team approach to onboarding new patients
Contacts provider or patient to obtain accurate information to
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