Host/Busser - Seasonal

Description

Who we are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy. 

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values to Deliver Excellence, Embrace Originality, Act with Integrity, and Celebrate Community are the essential ingredients to our success. 

Position Summary:

The Busser plays a crucial role in maintaining the cleanliness and organization of the dining area and contributes to the guest experience. Bussers work closely with the waitstaff and kitchen staff to ensure a smooth and enjoyable dining experience for guests. 

RESPONSIBILITIES

• Greet guests warmly and escort them to their tables with a smile 
• Provide accurate wait times and manage reservations and walk-ins 
• Answer phone calls and assist with inquiries and reservations 
• Handle guest concerns professionally and escalate when needed 
• Maintain a courteous, upbeat, and professional demeanor at all times 
• Clear and reset tables promptly with clean linens, utensils, and glassware 
• Pre-bus throughout meals to keep tables tidy and organized 
• Assist in delivering food and beverages to guests 
• Restock napkins, condiments, and other table items as needed 
• Monitor the dining area to ensure ambiance and cleanliness 
• Sweep, mop, and wipe down surfaces to maintain a spotless dining area 
• Keep bussing stations and host stand clean and well-stocked 
• Maintain restrooms by cleaning and replenishing supplies regularly 
• Dispose of trash and recycling according to guidelines 
• Communicate effectively with waitstaff and kitchen team 
• Help with setup and breakdown for special events or private dining 
• Attend staff meetings and training sessions 
• Support teammates in other areas of the restaurant when needed 
• Follow all health and safety regulations, including food handling and sanitation 
• Polish glassware, plate ware, and silverware as needed 
• Ensure all guest areas are safe, clean, and welcoming 
• Attend staff meetings and training sessions as required.

Requirements

Requirements:

• Previous experience as a Host, Busser or Server Assistant in a fine dining or upscale restaurant is preferred.
• Knowledge of fine dining etiquette and service standards.
• Excellent communication skills to effectively communicate with the waitstaff, kitchen staff, and guests.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Physical stamina and ability to lift and carry heavy trays or bus tubs.
• Attention to detail to ensure accurate and consistent table setups.
• Customer service-oriented mindset with a focus on providing exceptional dining experiences.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Ability to work well in a team and collaborate effectively with colleagues.
• Basic knowledge of food safety and sanitation regulations.
• Willingness to learn and take direction from supervisors or managers.
• Ability to stand and walk for extended periods.
• Ability to handle and resolve guest concerns or complaints in a professional manner.
• Positive attitude and willingness to contribute to the overall success of the restaurant.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact.
• Remember the guest or team member’s names and use them often. 

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic pro