Customer Demand Analyst

Printpack is seeking qualified candidates to fill the position of Customer Demand Analyst located in Atlanta, Georgia.

Successful candidates are highly self-motivated, customer-focused, and thrive in dynamic environments. The ideal candidate has strengths in the areas of developing relationships, analyzing and interpreting, communicating, prioritizing, and problem-solving.

Preferred Skills:

• Highly customer-focused, with an ability to work effectively with internal and external customers and teams

• Exceptional oral and written communication skills

• Ability to work well under pressure with a sense of urgency while managing multiple competing priorities.

• Self-direction and self-motivation / ability to make sound decisions independently

• Proficient in Windows and Microsoft Office Suite

• Familiarity with Order Management Systems is desirable, but not required

Key Responsibilities:

• Manages day-to-day operations planning on behalf of specific Printpack customers. Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.

• Analyzes forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.

• Processes items, orders, and shipment releases accurately and promptly to ensure the customer has the right products at the right time.

• Serves as the point of contact between the customer and internal groups on daily operational matters.

• Develops and maintains reports that support the customer and internal groups, such as inventory and order status reports, trial reports, etc.

• Develops and maintains relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service, to facilitate the flow of orders and information

Minimum Requirements:

• Excellent customer service, interpersonal, and communication skills

• A college degree in a related discipline is preferred but not required

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

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