We anticipate the application window for this opening will close on - 21 May 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Today, we’re partnering across the industry to confront systemic healthcare challenges – this requires bold leadership. If you want a challenging, energizing, rewarding career that changes lives, join us. Help us bring the next generation of life-changing medical technology to patients worldwide.

At Medtronic, we must work with a sense of purpose and ownership, knowing there is a human life on the other side of every decision.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4+ days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

         

         

This position will be onsite, based at a Medtronic site in:

• Minneapolis, MN (Twin Cities Campus)

• Fort Worth, TX

• Plainfield, IN

At Medtronic, we push the boundaries of what’s possible to improve lives. We are seeking a proven Service & Repair (S&R) Engineering Quality Director to lead quality and operational excellence across a multi‑site, cross‑functional Service and Repair organization, with the role based in Plainfield, Indiana; Minneapolis, Minnesota; or Fort Worth, Texas. In this highly visible leadership position, reporting to the VP of Global Quality Excellence | Global Quality, you will set strategy and drive execution for Quality Management System (QMS) processes supporting repair, refurbishment, and service operations, ensuring compliance with ISO 13485, FDA 21 CFR Part 820, and global regulatory requirements. You will lead and influence teams across Engineering, Operations, and Quality at multiple locations, champion effective CAPA management, embed Good Manufacturing and Documentation Practices, and partner with senior leaders to strengthen post‑market performance, scalability, and continuous improvement—directly supporting patient safety and Medtronic’s mission.

As the Service & Repair (S&R) Engineering Quality Director, you will:

• Guide, deploy, and execute the Medtronic Performance System (MPS), our “one best way” methodology and tools that support our holistic operational excellence program.

• Lead, form, mentor, develop and coach an engineering team on meeting / exceeding performance expectations.

• Ensure that serviced and repaired medical devices meet regulatory, safety, and quality standards.

• Oversee the quality engineering of post-market support, root cause analysis, corrective actions, audits, and supplier quality for S&R.

• Develop and maintain Quality Management Systems (QMS) for S&R operations compliant to ISO standards and FDA regulations.

• Manage a global team responsible for S&R Quality support.

• Collaborate with commercial and operational teams to align service strategies with business goals and customer satisfaction key performance indicators.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Bachelor’s degree in Engineering and minimum 10 years of combined relevant experience in Operations and Quality within an ISO13485 / FDA 21 CFR Part 820 manufacturing environment and 7+ years of managerial experience. OR

• Advanced degree and minimum 8 years of combined relevant experience in Operations and Quality within an ISO13485 / FDA 21 CFR Part 820 manufacturing environment and 7+ years of managerial experience.

Nice to Have:

• Prior experience in the medical device industry or another highly regulated industry preferred.

• Experience with CAPA management, Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), and Quality Management System (QMS) leadership.

• Service a