Preferred Banking Assistant Manager

Job Title:

Preferred Banking Assistant Manager

Location:

Sparks - Marina

What you'll do:

As a Preferred Banker leader, you will partner with leadership to coach and execute the full client life cycle for clients. You will promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You will respond to and resolve client requests and provide expert advice and guidance for these clients utilizing products and services such as treasury management, loans, and commercial, and personal accounts. You will work with internal departments and resources such as the Preferred Banker support system to drive client satisfaction. You will support the team through a career experience journey to augment banking knowledge for more effective work solutions and career growth opportunities by achieving and exceeding department metrics, conducting training sessions, and demonstrating knowledge through customer and team interactions.

What we are looking for:

• Lead and be a subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction. Assist the preferred banking team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs.
• Oversee and manage the distribution of work for their designated team, facilitate cross-training opportunities, and provide reporting to management on production, turnaround times, and other key data points.
• Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency. May also monitor individual team members progress on their career experience journey to support their career progression and ensure optimal client support for all client inquiries or requests.
• Assist leadership by creating and executing strategic business initiatives driven by data analytics. This may require change management techniques with other internal departments, proactively keeping up-to-date with Bank products, and completing other duties as assigned.
• Lead and develop a team; responsible for hiring, coaching, performance management, training, and development.                                                                                                        

What you need to have:

• High school diploma required, bachelor’s degree in related field preferred.
• 5+ years of direct, related experience: Treasury Management Sales, Treasury Management Service, and Branch Banking Operations.
• Advanced to expert knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
• Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
• Advanced to expert sales and service experience in business deposits or treasury management products.
• Strong speaking and writing skills for internal and external audiences (ex: sales or leadership)
• Previous leadership experience preferred.

Compensation: Salary range for new hires is generally $73,085.00 - $90,278.33 for Sparks, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gend