Senior Quality Manager

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Senior Quality Manager is responsible for all activities and personnel in any of the following Quality areas for our Jefferson City, TN location: Product Quality, Process Improvement, Supplier Quality and Manufacturing. Position may involve implementation of quality systems, maintaining ISO certifications and compliance, and overall quality control and responsibility of various departments at JLG.

YOUR IMPACT

• May be responsible for continuous improvement of control testing, manufacturing, assembly processes, tracking system cycle-time goals, and standard operating procedures; product quality; process control; supplier quality processes; ISO audits; receiving inspections; supplier audits; quality and contract proposals; and other related activities as assigned.

• Accurately maintain company records and documents in accordance with policies and procedures

• Work with other quality personnel in obtaining goals of meeting or exceeding customer specification while meeting target costs.

• Report and chart quality measures.

• Conduct process capability studies and present results in standardized format.

• Oversee and assign all product quality deficiency reports.

• Respond to quality process nonconformance issues in an expedient manner

• Analyze and implement effective solutions in order to coordinate the resolution of major quality issues.

• Must exhibit the ability to proactively plan and execute plans in accordance with established time constraints.

• Coordinate and work inter-functionally with Quality, Engineering, Contracts, Sales, and Manufacturing to resolve quality related issues.

• Create and assist in establishing, maintaining and certifying quality guidelines, processes and procedures. Promote awareness of procedures and quality systems within the organization.

• Assign, schedule and coordinate quality audits internally and externally.

• Communicate effectively with suppliers and internal teams to correct and prevent deficiencies.

• Maintain a positive, professional working relationship with all customers.

• Understand quality contractual requirements related to assigned product types.

• Participate in or delegate a representative for all quality meetings including the Corrective Action Board, Control Testing and Management Review Meetings.

• May be responsible for development, maintenance and continuous improvement of a process improvement training program.

• Interview, supervise, appraise, and discipline employees. Acknowledge team accomplishments.

• Responsible for budgeting activities and personnel reviews.

• Ensure personnel in departments have adequate resources to perform jobs

MINIMUM QUALIFICATIONS

• Bachelor's degree in Quality, Business, Operations Management or related field

• Eight (8) or more years of experience within in Quality or a related

STANDOUT QUALIFICATIONS

• Advanced training/experience in the use of statistical techniques including CP/CPK

• MS Windows, Word, Excel, Project, Outlook and MAPICS/Infor XA ERP experience

WORKING CONDITIONS

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This role combines office-based administrative duties with physical activity in field or production environments.

• In the office setting, tasks may require extended computer use, sitting, and attending meetings.

• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.

• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.

• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.